Because Bayou uses utility websites as a primary source for customer-permissioned utility data, at times there may be problems with a utility's website outside of Bayou's control which may cause interruptions in Bayou's product functionality. Unresolved occurrences of a utility specific issue will be posted on this page.

Notification time

Bayou will notify all customers via email of any such issues as quickly as possible and at least within 24 hours of encountering the issue.

Current issues

Upcoming First Energy Website Change on March 7th

This upcoming Friday (March 7th) there will be scheduled maintenance for the First Energy utilities - if you're getting meter data for customers at these utilities you'll need to prepare:

Jersey Central Power and Light
Metropolitan Edison
Mon Power
Ohio Edison
Penelec
Penn Power
Potomac Edison
The Illuminating Company
Toledo Edison
West Penn Power

Expected changes include:

All customers needing to change their password, leading to them needing to re-authenticate with your utility API solution after changing their passwords
New optional multi-factor authentication for customer login
Likely changes to internal website structure / possibly bills

Check out the official notice on First Energy's website here: https://www.firstenergycorp.com/content/customer/log_in.html