We offer support via multiple channels, depending on what works best for you:

• Email: [email protected]
• Slack: Shared channel (available on request to partners)
• Phone: Available on request to partners

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Support is available during business hours, 9am to 8pm M-F US Eastern time. (6am to 5pm Pacific)

What To Include

When making a support request, please include the following details if available:

• A description of the issue or request
• Timestamp or approximate time of the issue
• The severity level of the issue or request (see Service Level Agreement for definitions)
• Utility or utilities the issue or request is related to
• Any relevant Bayou product unique identifiers such as customer ID(s), bill ID(s), interval ID(s)
• Any screenshots, logs, or other info which might be helpful