Overview

• Expanded Utility Support to 66% of US meters by adding Atlantic City Electric, AES Ohio, Ohio Edison, The Illuminating Company, Metropolitan Edison, Rhode Island Energy, Penn Power, Toledo Edison and West Penn Power
• Utility Support & Performance Data: Detailed metrics for every utility - data availability, Multi-Factor Authentication (MFA/2FA) prevalence and speed / success rates for authentication, bill and interval meter data delivery are now available on Bayou's new utility support page.
• Customer Status Visibility: Real-time connection health and resolution steps when issues occur
• Enhanced Dashboard & Excel Data Availability: Better customer management and additional utility bill /interval meter data available for excel export

Expanded Utility Support

Bayou now has instant support for utilities covering 66% of the US population.

New instant utilities that have been added since June 2025 are:

1. Atlantic City Electric
2. AES Ohio
3. Ohio Edison
4. The Illuminating Company
5. Metropolitan Edison
6. Rhode Island Energy
7. Penn Power
8. Toledo Edison
9. West Penn Power

Utility Support & Performance Data

Detailed metrics for every utility - data availability, Multi-Factor Authentication (MFA/2FA) prevalence and speed / success rates for authentication, bill and interval data delivery are now available on Bayou's new utility support page.

Utility Support Roadmap

Our public goal at Bayou is to support 78% of US meters as soon as possible. 78% represents all the large utilities in the US and the remaining 22% is covered by the remaining thousands of long tail utilities.

Performance Metrics:

Questions We Constantly Hear when talking to companies at Bayou:

• Which utilities have interval meter data? What granularity? (15-minute at PG&E and SCE, 30-minute at ComEd, hourly at FPL, none at Eversource)
• Which utilities require MFA? What's the prevalence? (Mandatory at PG&E and Con Edison, 43% of ComEd customers, 54% at Atlantic City Electric)
• What's your authentication success rate by utility? (ComEd: 99.9%, PG&E: 82.1%, PPL: 75%)
• Are all utilities fast? How does speed vary? (Authentication: SCE 0.7s vs PPL 65s. Bill delivery: 5s vs 120s. Interval delivery: 9s vs 235s)
• Which are the largest utilities by meter count? (Duke: 8.5M, Smart Meter Texas: 8.2M, FPL: 6.0M)

Companies would ask us these questions in sales calls, support tickets, or during technical evaluations. We'd answer case-by-case, but you couldn't explore the data yourself or use it to inform launch planning.

Now all this data is public on our utility support page and accessible via our /utilitiesAPI endpoint.

Metadata We're Publishing For Each Utility

Customer Status Visibility

Bayou logs every interaction we make with utility websites. When there's an issue getting customer data, you now see the status in your dashboard with clear direction on what needs to happen - either by you and your customer, or by Bayou.

Context

Bayou is the fastest and most reliable utility data API "but" because we're interacting with utility websites that change without notice, have CAPTCHA challenges, and enforce varying MFA requirements, our overall success rate won't be 100%.

When customer data wasn't loading, companies faced two scenarios:

1. Individual customer issues: A customer's data shows "Success!" but nothing appears. The company doesn't know if it's invalid credentials, incomplete MFA, a Bayou issue, or utility downtime. They ping Bayou support on Slack or email, we investigate, and everyone waits.
2. Bulk investigation requests: During a large integration rollout, a company asked Bayou to investigate a batch of customers that hadn't loaded data yet. Our engineering team manually categorized each one: which customers never submitted credentials, which had incomplete MFA, which hit authentication issues we were fixing. This manual categorization work—while thorough—took time. Both scenarios lacked visibility into who needed to act.

Previous companies using Bayou would troubleshoot by pinging Bayou support (slack, text, email) and manually investigate by checking API responses and searching through logs.

Real-time connection health and resolution steps when issues occur

Every customer in your Bayou dashboard now shows their connection status. When issues occur, you immediately see what's broken, who needs to act, and what action to take.

📘

• A customer displays one prioritized status at a time (most urgent first)
• Yellow (Auth …) statuses indicate customer action needed to complete or update authentication.
• Red (non‑auth) statuses indicate data issues from the latest run; no customer action unless the message says otherwise.
• Hover over the status badge to see the exact status details for a customer

Enhanced Dashboard & Excel Data Availability

Better customer management and additional bill/interval data available for excel export

Manage Large Customer Volumes

The customer dashboard now includes enhanced tools for managing hundreds or thousands of customers:

• Enhanced customer table with new columns: Customer ID, External ID (your unique identifier), Email, Utility, Account Numbers, and Status
• Pagination for easier navigation across customer lists
• Search by Bayou Customer ID, External ID, or Email
• Filter by Utility and Customer Status

More Data in Excel Exports

• Customer tab: Now includes External ID for linking to your systems Full customer and connection status information
• Bills tab: All fields from Bayou's bill data model (previously only subset) Meter addresses and additional attributes for deeper analysis
• Intervals tab: Full interval data export